Identification and handling of substituted, adulterated, and invalid specimens; refusals to test; required follow-up testing under direct observation.
A commercial driver is notified by the Medical Review Officer (MRO) that their recent urine drug test result was reported by the laboratory as an "Invalid Result." The MRO and the laboratory certifying scientist have already conferred and agreed that no further testing of the primary specimen is necessary. During the interview, the driver denies any attempt to tamper with the specimen but is unable to provide a medical explanation or a valid prescription that could account for the laboratory's findings. What is the MRO's most appropriate next step?