Identification and handling of substituted, adulterated, and invalid specimens; refusals to test; required follow-up testing under direct observation.
A commercial driver provides a urine specimen for a pre-employment drug test. The laboratory reports the result as an invalid result because the pH is 9.4. During the verification interview, the driver denies tampering with the specimen and has no medical explanation or medications that would account for the pH. The MRO's investigation reveals that the specimen was stored in an unrefrigerated locker for four days during a summer heatwave before being shipped to the laboratory. What is the most appropriate action for the MRO?